Request deletion of your account

1. How do I make a request?

If you can still sign in, close your account from the app or the portal’s Account page: deletion there is immediate. This page is for people who no longer have access to their session. Complete the form using the account’s email address. We will reply to that address to verify the request comes from the account holder. Never share your password or a sign-in code.

We acknowledge the request and process it within a reasonable time after verifying the account holder. We email confirmation of account closure, or details of data that must exceptionally remain in restricted archives.

If you are an organisation’s sole owner, its transfer or deletion must be resolved before the account is closed. We will explain the steps during verification.

2. What data is deleted?

After verifying and processing the request, Apportly deletes or anonymises data no longer needed for the service, including:

• account identifiers, active sessions and sign-in methods;
• profile, photograph, preferences and notification tokens;
• organisation memberships and the link between the account and its network records, which are anonymised under the name “Deleted account”; programme participations are closed;
• messages, attachments and other personal content that does not need to be retained for a legal reason or another party’s rights.

Where content must remain understandable to other organisation members, the account identity may be anonymised instead of deleting shared content.

3. What data may be retained?

Certain data may remain in restricted archives where required by a legal obligation, contract, dispute or platform security. This may include signed contracts, commission statements, accounting records, evidence of consent and certain security logs.

This data is retained only for the period applicable to the reason for retention, then deleted or anonymised. Periods and criteria are detailed in the privacy policy. For data processed on behalf of a customer organisation, Apportly also follows that organisation’s instructions.

For any questions, you can write to clarisse@apportly.app.

4. Submit your request

The first response verifies the account and any organisation dependencies. It does not mean the account has already been deleted.